Reference

Terms that govern your account

Our Terms & Conditions explain how your account, wallet, game access and support requests work before you join.

Account opening rulesDANA wallet termsOVO and GoPay checksQRIS payment context

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What these terms cover

berlinqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Terms & Conditions set the agreement between you and berlinqq when you create an account, enter the lobby, use the wallet, request support, or close access to your profile. We describe how eligibility is checked, how wallet activity is recorded, and how game categories such

1
as Auto Roulette, Aviator, Royal Fishing and Basketball Betting are governed by account rules. When access or eligibility is discussed, it depends on local law and is available only where local law permits. If a rule changes, we place the updated wording on this page and
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the new version applies from the time it is published, unless we state a later date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three paths for terms questions

A terms question should reach the right team without you repeating the same details. We ask for your account ID, registered phone number and a short description of the clause you are asking about. For wallet-related terms, include the payment name such as DANA, OVO, GoPay or QRIS so we can trace the correct record.

Team online

Live chat

Use live chat from the account menu between 09:00 and 23:00 WIB for Terms & Conditions questions about login access, game entry, wallet records or pending profile checks tied to your account.

Email support

Send clause questions to support through the contact form and include your account ID, registered phone number and the relevant payment rail. We reply with the policy wording and the account step affected.

Account center

Open Profile, then Account Help, to request a copy of terms linked to your wallet activity or login history. This path is useful when you need written detail for your own records.

POLICY HANDLING

How we apply the terms

The terms are applied through account records, not guesswork. We use login history, wallet references, device signals and support transcripts to check what happened before we answer a dispute.

Account identity

We may ask you to verify your phone number, username or wallet reference before changing account details. This protects your profile when a Terms & Conditions request involves access or payment records.

Wallet records

Deposits through DANA, OVO, GoPay and QRIS are logged with time, amount and reference status. Those records are used when we apply wallet clauses or answer a transaction question.

Cookie use

Cookies help us remember session status and basic device behaviour while you move through the account area. The Terms & Conditions explain that these tools support security checks and login continuity.

Security checks

If we see unusual login patterns, repeated password failures or conflicting device signals, we may pause account actions while support verifies ownership. The terms allow this step to protect your account.

Retention period

We keep account, wallet and support records for operational and legal needs, then limit access when they are no longer needed. You can ask which records relate to your profile.

Change requests

To request a correction, contact support with your account ID and the field you want changed. We check the request against our Terms & Conditions before updating account data.

Terms questions you may ask

These answers explain how our Terms & Conditions work in everyday account situations. They cover opening an account, using the wallet, asking for records, changing details and contacting us when a clause is unclear. If your question involves access, local law still applies.

You accept the rules for account creation, login security, wallet use, lobby access and support handling. You also agree that access depends on local law and is available only where local law permits.

The terms allow us to record payment rail, time, amount and reference status for each wallet action. We use those details to verify deposits, answer transaction questions and resolve account disputes.

Yes. Contact support with your account ID and registered phone number. We can explain which account, wallet or support records relate to you and how the Terms & Conditions apply to them.

Ask support to correct the specific field, such as phone number or profile detail. We may verify ownership first, then update the record if the request matches our account rules.

Access may be paused if we need to verify ownership, check unusual login activity, review wallet records or respond to a policy concern. We explain the account step involved when you contact support.

Yes. Game access, round records and account behaviour for titles such as Aviator, Auto Roulette, Super Bingo and Royal Fishing are covered by the same Terms & Conditions that govern your account.

We publish the updated Terms & Conditions on this page. The new wording applies from publication unless we state another date, so you should read the page before continuing account activity.

Terms that govern your account

Three paths for terms questions

Live chat

Email support

Account center

How we apply the terms

Account identity

Wallet records

Cookie use

Security checks

Retention period

Change requests

Terms questions you may ask

01 What do I accept when I open an account?

02 How do the terms apply to DANA, OVO, GoPay and QRIS?

03 Can I ask for a copy of my account records?

04 What happens if my account details are wrong?

05 Why can access be paused under the terms?

06 Do the terms cover games like Aviator and Auto Roulette?

07 How will I know if the terms change?

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